Privacy Policy

1. Who we are

"Skinora," "we," "us," and "our" refer to the operator of the Skinora app and related pages.

2. Information we collect

Information you provide

• Profile details such as age range, country or market, budget, skin type, sensitivity, skincare goals, optional gender identity, and pregnancy or breastfeeding preference.
• Photos or camera captures that you choose to upload or capture for skin analysis.
• Support messages or other information you send to us.

Information generated through the app

• AI analysis results, routines, saved snapshots, and routine-tracking information.
• Local app events such as onboarding progress, paywall actions, and feature usage.

Purchase and subscription information

• Apple handles payment processing for App Store purchases.
• RevenueCat helps validate subscription status and manage in-app purchase entitlements.
• We do not receive full payment card details.

Device permissions

• Camera access, if you capture photos in the app.
• Photo library access, if you upload photos from your device.
• Location access, if you choose to detect local climate or UV context. Skinora uses this to adapt routine texture, SPF, and climate guidance.

3. How we use information

• To create and personalize skincare analyses, product recommendations, and AM/PM routines.
• To apply safety and personalization filters based on your selected profile inputs.
• To provide climate and UV context when you grant location access.
• To validate subscription status and provide premium access.
• To maintain app functionality, troubleshoot issues, improve product quality, and respond to support requests.

4. Face Data and AI Processing

Skinora collects face photos only when you choose to capture or upload photos for the skin analysis feature or attach a photo to an Ask Skinora message. Skinora does not use face data for identity verification, user authentication, Face ID, or facial recognition.

When you request a live skin analysis, Skinora sends the photos you selected and relevant skincare profile context, such as skin type, sensitivity level, skincare goals, country, budget, routine preferences, and related analysis context, through Skinora-operated processing services and third-party AI model providers to generate your cosmetic skincare analysis, routine, and product guidance.

When you use Ask Skinora, your message, relevant skincare context, recent chat context, selected product context, and any photo you choose to attach may be processed by Skinora-operated processing services and third-party AI model providers to generate a skincare-related response.

Skinora uses face photos only to provide the analysis, routine, product guidance, or chat response you request. We do not sell face data, use it to identify you, use it for authentication, or use it to build advertising profiles.

Skinora does not intentionally store raw scan photos on Skinora servers after the analysis request is completed. The photos you choose are transmitted to Skinora's processing service and third-party AI model providers only to generate the analysis or response you requested. We do not intentionally log raw image payloads.

When you enable climate detection, location may be used with Apple location and weather services to estimate climate or UV context. Location is optional and can be denied or disabled.

We do not sell your photos, location, or profile data, and we do not use them to build third-party advertising profiles.

5. Where information is stored

• Saved scan images, analysis results, routines, chat history, profile details, routine-tracking records, and local analytics may be stored locally on your device.
• This local data remains on your device until you delete it using available app controls, delete the app, or reset/remove the data from your device.
• Photos and analysis-related payloads are processed by Skinora-operated processing services and third-party AI model providers when you request live AI analysis or attach a photo to Ask Skinora.
• Subscription state may be processed through Apple and RevenueCat.

6. Service providers

• Third-party AI model providers for live image analysis, profile-based routine generation, and Ask Skinora responses.
• Cloudflare or similar infrastructure providers for API delivery, routing, and operations.
• RevenueCat to manage subscription status and purchase entitlements.
• Apple for App Store distribution, in-app purchases, location, and weather-related platform services.

7. Data retention and choices

• Locally stored app data remains on your device until you delete it, delete the app, or remove it through available in-app controls.
• Skinora does not intentionally store raw scan photos on Skinora servers after the analysis request is completed.
• Skinora may store short-lived service records, such as chat usage counters, for quota, security, reliability, and abuse-prevention purposes.
• You can choose whether to grant camera, photo library, and location access.
• You can manage or cancel subscriptions through your Apple account settings.
• You can contact us at help.skinora@gmail.com with privacy or deletion questions.

8. Children's privacy

Skinora may be available on the App Store to users age 9 and older based on Apple's age-rating system. If a user is under 13, they should use Skinora only with permission and supervision from a parent or legal guardian. We do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent. If you believe a child under 13 has provided personal information through the app without such consent, contact us and we will review the request.

9. International processing and security

Your information may be processed in countries other than the one where you live. We use reasonable administrative, technical, and organizational measures designed to protect information, but no transmission or storage method is completely secure.

10. Contact

For privacy questions, requests, or concerns, contact help.skinora@gmail.com.